Anti-Spam Policy

ExploreCommerce email and database marketing is a permission-based email management, delivery and tracking service provider for clients who own their own lists of customers, members, employees or other people who have given permission to send email to them.

Beginning with a strict adherence to industry and corporation privacy standards, we specialize in the targeted, relevant business-to-business or business-to-prospect email messages that provide value to the recipient. Depending on your marketing objectives, any data you have collected can be used to segment your target audience and create personalized messages.

Our advanced database marketing and e-survey services include the creation of e-mail contents and campaign management system in which to launch your campaigns. Through this system, marketers can query data, define profile segments, and launch targeted campaigns from a single application. As part of a closed loop system, all email statistics such as unsubscribe, clicked on links, request for information, etc., are appended back to the individual profiles and a full reporting interface allows the marketer to view the details of each campaign and individual profile.

ExploreCommerce email and database marketing will not, under any circumstances, tolerate the use of its email delivery application or systems to send unsolicited email (SPAM). All ExploreCommerce's registered clients must follow the Federal CAN-SPAM law and are fully responsible for all liability if any Spam damage occurs. ExploreCommerce email and database marketing will only support permission-based email marketing campaigns. That means that every recipient in a client's list must have given his or her permission to receive email from the client. ExploreCommerce email and database marketing has a zero-tolerance policy and will immediately terminate the account of any client using ExploreCommerce email and database marketing to send SPAM. This policy is designed to protect the integrity of the ExploreCommerce email and database marketing platform for all of its clients with legitimate permission-based lists.

ExploreCommerce email and database marketing requires all clients to agree to the terms and conditions of its Service Agreement, Privacy Policy and Anti-Spam Policy during the sign-up process. All registrants must use their valid business email address in the sender "form" filed (not a third party Web email address such as Yahoo, AOL, Hotmail etc…) and must submit their actual business license's postal address.

ExploreCommerce email and database marketing inserts an unsubscribe link in all messages to all recipients across all campaigns and all clients. Once a recipient has unsubscribed, the ExploreCommerce email and database marketing application will never allow the user send future email messages to that address from that client. ExploreCommerce email and database marketing does not rent or sell lists of any type or description, nor does it allow its clients to transmit email to non opted-in email lists.

How To Report Spammers

If you suspect that ExploreCommerce email and database marketing has been used to send SPAM, please contact us immediately at abuse@explorecommerce.com or call us at 408-262-0999, and we will investigate accordingly.

It is ExploreCommerce's policy to never provide your - our customers - personal information to third parties without your express permission or only in instances where such disclosure is necessary to process transactions or provide services that you have requested. We do not release personal information about you as an individual. The only exception to this policy: If ExploreCommerce is compelled to do so by an appropriately empowered governmental authority. ExploreCommerce only does business with partners who agree to respect our Privacy Policy.

ExploreCommerce ensures that all contact lists, email content and reports remain private and confidential. ExploreCommerce may scan the content of your campaigns to ensure it complies with our agreement. - to protect against defamatory, abusive, obscene, profane, or threatening material that is racially or ethnically offensive.

ExploreCommerce will not sell, rent, loan or invite external access to a customer's contact lists. Nor will ExploreCommerce themselves use customer's contact lists for it own purpose.

CAN-SPAM Act of 2003 (S. 877) - Summary:

The Controlling the Assault of Non-Solicited Pornography and Marketing Act requires:

1- Unsolicited commercial e-mail messages must be clearly labeled.
2- To include opt-out instructions and the sender's physical address and correct business email address.
3- prohibits the use of deceptive subject lines and false headers in such messages.

The FTC is authorized (but not required) to establish a "do-not-email" registry. State laws that require labels on unsolicited commercial e-mail or prohibit such messages entirely are pre-empted, although provisions merely addressing falsity and deception would remain in place. The CAN- SPAM Act takes effect on January 1, 2004.

Click here for more details and to read the complete version online. http://www.spamlaws.com/federal/108s877.html

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