Give Immediate and direct support to your online visitors.
Provide them with the best support and service using this great ExploreCommerce online tool.
It is very easy to use. Virtually anyone can setup and start providing customers with immediate support and follow-up.
With ExploreCommerce e-CRM Manager you can:
- Easily create ready to use online customer support issues, questionnaires or surveys, and provide
direct answers, solutions and follow-ups.
- Host this ready to use information on your Website(s)
- Now you are ready to maintain a support contact automatically.
- Provide your clientele with the best customer support and service.
- Facilitate communication when support is needed.
- Automatically escalate issues and notify appropriate tech agent or team.
- Further use statistics and analyze operation and product performance.
- Update new solutions on the fly, without
needing to touch your own Website.
With ExploreCommerce e-CRM Manager you can achieve the maximum potential from your online presence.
Follow these few easy steps and you're ready to roll. With these easy
steps you are now able to provide your online users with quick support and
follow-up with all unanswered issues or service notifications, and when
necessary notify anyone of your own teams.
With these easy steps you are now able to maintain a professional
customer support and follow-up directly from you homepage.
Here's how it works:
- Create ready to use questions/surveys for your Website or direct emails:
During the creation process, you can easily choose which response goes for which answer.
(i.e. choose a certain issue, assign answer. Or create a satisfaction survey with appropriate responses and immediate follow-up messages)
- Host the questions (Surveys) created onto your Website.
- When visitors request support or answer questions, the information gets fed directly to your secure and private online database in your ExploreCommerce account.
- As designed, the system will now provide your online users with the exact (pre-defined) information to match their exact needs.
- If issue(s) has not been solved, it will be automatically escalated, and your corresponding support person or team will be notified.
- Now you are ready to provide your clientele
with the best online support possible and to give them the exact
information they are interested on time with ease and efficiency.
