Email Survey

The Easiest Way to Deploy Email Surveys

Track Survey Responses and Take Appropriate Steps with ExploreCommerce Integrated Online Database Suite:
Optimize Promotional Programs Refine Customers' Segments Create Targeted Groups and Communities Follow-up with Major Accounts Improve Customer Satisfaction Improve Product Acceptance	Try it FREE!

Email and Web Survey Tours:

• Email Survey Solution
  • Email Survey Tour
  • Design a Survey Content Tour
• Web Survey Solution
  • Design Web Survey Tour
  • Publish Web Survey Tour
  • Send Survey Invitation Tour

Use ExploreCommerce Survey Solutions for:

• Market Reasearch
• Customer Service Satisfaction
• Human Resources
• Customer Support
• List Refinement and Segmentation
• Better Customer Relationships
• Associations
• Opinion Surveys/Polls
• Product Feedback and More!

Benefits:

• Easy to Use: Create survey from ready to use template library - no technical web skills required
• Customizable: Modify existing templates to adapt to your company’s style
• Fast Deployments: Design your questionnaires from ready to use question libraries or customize your own questions and save them to your question library for future use
• Flexibility: Able to support any type of question and data collection
• Direct Response: Recipients can responds to surveys or polls right through the surveys
• Measurable: Track results in real time
• Managing customer assets: Getting valuable demographic information out of one-to-one interactive survey
• Auto-response: Send personalized “Thank You” emails to respondents automatically
• Export: Download survey data to meet your external spreadsheet and statistical application needs
• Scalable: Customizable data mining services available for refining targeted marketing
• Cost Effective: Improve customer satisfaction and quick return on investment

Features:

Template based survey design. Empower your business with Internet based and direct online survey Campaigns.

• Design from Professional Templates: Template-based, fast, easy-to-use, flexible and professional. Use the built-in, ready-to-edit template to create powerful surveys and get the most response from your customers
• Customizable: Allows users to change standard survey templates' fonts, color, logo and images to match the current web site’s style
• Image Library: Simply upload your images and access your important product images and pictures from anywhere to use with your email surveys.
• Design from Existing Survey Library: Every survey is saved in your account's content library. Copy an existing survey and modify the desired questions for a fast and easy design approach.
• Question Library: All questions are saved in your account's question library. Select from previously used questions and re-use them into new surveys to save time and enhance efficiency.
• Flexible Survey Questions and Answers: Designed to fit the need of every organization. Generate easy to understand questions based on your own words without any HTML programming
• Various Question Type Choices:
  Single choice
  Multiple choice
  Rank along scale
  Dropdown list selection
  Text input
  Numeric allocation
  And Matrix formats
• Various Answer Format Options: Display answers horizontally Display vertically Standard rank on scale
• Email Survey Distribution: Send email surveys directly to respondents’ inboxes. Let them respond immediately from within the email and get the results in real-time.
• Survey Rules: Allow multiple respondents from same computer and identify each unique respondent by email.
• Track Participation Results: Track survey participation numbers and response rates online and in real-time.
• Automatically Capture Respondent’s Identification: A unique ID and email are used to track every respondent. View every recipients' results separately from all others.
• Real-time Results: View results online and download data to desktop. Powerful online results analysis. Easy one-click download to spreadsheet on desktop.
• Comprehensive Web Reports: View individual results and each respondent’s history for all survey questions.
  • User Count: Auto-feedback of the number of visitors to the survey questionnaire
  • Break Down: Detailed statistical results for each questionnaire
  • Visitor Database: Saves personal information of non-anonymous visitors into a database for future reference.
• Export Report: Export results to Excel or analyze using the online graphical output and charts.

Other features included:

• Setup a thank you page for each survey from the built-in template library.
• Reminder notice: Automatically send reminder emails to recipients who didn't finish surveys or if they're not members yet.
• Send a test before launch.
• Fast Delivery: Same day, high speed email broadcasting services
• Automatic Bounce and Unsubscribe Processing
• Quick list upload and customer database maintenance available
• Redirect to any URL after survey submission.
• Unique auto-response for every question from built-in content library. Integrated with an online email and database marketing account.
• Refine your customers’ lists based on their answers and send them very targeted marketing campaigns and product information