Service Portal

Maximize the overall efficiency of your customer service and support teams while reducing your cost. This Web portal solution is the ultimate tool to help your service teams to effectively publish and manage online information and user-interaction forms without loosing control over the process.

Flexible, customizable Customer Service forms
Setup and publish standard customer service and support forms online. Customers can use these forms to submit their questions or comments at anytime from anywhere. Each new submission creates a unique case number for easy identification and follow-up. ExploreCommerce provides users with an easy-to-use template to quickly create and publish customer service and contact forms.

Direct Online Service Case Capture
Service Web forms can have their own auto-response to provide a professional image no matter when your customers submit their inquiries. Easily setup your form's auto-response by using the friendly interface of the form wizard. Turn on or off based your desired outcome.

Automatic Service Case Ticket Number Assignment
Each case will have its own automatically assigned number. This allows your team to easily identify each unique case and send message specifically tailored to customers' requests.

Client-side Internet based logon
Provide excellent customer service - not only with traditional response - but give them the power to logon from virtually anywhere to check on their case status and updates. Leave them notes and give them the power to interact directly with your team even while on the road.

Customer Service Response Templates
Setup a standardized service template for a consistent look and a professional brand identity. Enhance service team's productivity and quality of customer interaction.

Centralized information
Completely web-based and centralized administration capabilities, allow you to manage the whole system centrally while securely monitoring all aspects of your project.